Questions fréquemment posées

What payment methods do you accept ?

We accept payments by credit card (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay.

Do you ship internationally?

Yes, we offer international shipping in Europe, USA, Australia and New-Zeland.
Shipping fees and delivery times vary depending on the destination country.

What is your return policy?

You can return unused items in their original packaging within 14 days of receipt for a full refund. Return shipping costs are your responsability. You can see the full details in our return policy at the end of the page.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can track your package online via the carrier's website.

What should I do if I receive a defective item?

If you receive a defective item, please fill up the return form on the Return and Exchange page or contact us immediately at contact@mydrinklab.com with photos of the product. We will send you a replacement or process a refund.

How do I use a discount code?

You can enter your discount code during the checkout process in the designated field. Make sure to apply the code before finalizing your order.